Tenant FAQs

Applying for a Rental

• What do I need to apply?

  A completed application, photo ID, proof of income (at least 2.5x the rent), & a background & credit check.

• You have a property I want to rent. How do I apply?

  Great! Just submit your application online through our tenant portal. If you have questions, we’re happy to walk you through the process.

• Do you hold properties while I apply?

  Nope. Homes stay available until an application is approved & a lease is signed.

• How long does approval take?

  Most applications are processed within 1-3 business days. We’ll keep you updated!

• Is there an application fee?

  Yes, there’s a non-refundable screening fee that covers background & credit checks.

• How old do I have to be to apply?

  You must be at least 18 years old to apply & sign a lease.

• Who needs a cosigner?

  If you don’t meet the income or credit requirements on your own, a cosigner may be required.

Rent Payments & Fees

• When is rent due?

  Rent is due on the 1st of each month. Oregon law allows a 4-day grace period, but late fees start on the 6th.

• How can I pay rent?

  The easiest way? Pay online through the tenant portal using a bank transfer (ACH), debit/credit card (fees may apply), or check/money order.

• What happens if my payment doesn’t go through?

  NSF fees may apply, & repeated late payments could be a lease violation—so be sure to keep an eye on your payments!

• Do you accept partial rent payments?

  Unfortunately, no. Rent must be paid in full unless prior arrangements are made in writing.

Maintenance & Repairs

• How do I request maintenance?

  Easy—just log into your tenant portal & submit a request.

• What’s considered an emergency?

  Things like flooding, gas leaks, electrical hazards, or a major plumbing failure.

• What if I have an emergency after hours?

  If it’s truly urgent but not life-threatening, call our emergency maintenance line at 541.604.RENT.

• Who is responsible for paying for repairs & maintenance requests?

  We cover normal wear & tear, but tenants are responsible for things like clogged drains, lightbulbs, & damages caused by negligence or misuse. If a repair is tenant-caused, the cost may be billed to you.

• Will I be charged for repairs?

  If the issue was caused by tenant neglect (like flushing something you shouldn’t have - whoops!), you might be responsible for the cost.

• Can I fix things myself?

  Nope. All repairs need to go through our maintenance team. Unauthorized fixes may result in additional charges.

Lease Terms & Moving Out

• How long is my lease?

  Most leases are 12 months, but we’ll go over your options before you sign.

• What happens when my lease ends?

  We’ll send you a renewal offer or notice of any changes. If you prefer month-to-month, that may be an option at a higher rate.

• Can I break my lease early?

  Life happens! If you need to move early, you’ll need to provide written notice & cover any early termination fees.

• I want to move out, but my roommate wants to stay. What should I do?

  The remaining roommate(s) will need to requalify under the lease terms. Contact us as soon as possible to discuss the process.

• My lease is ending, & I want to move out. What do I do?

  You’ll need to provide written notice at least 30-60 days in advance, depending on your lease. We’ll send you move-out instructions, including a cleaning checklist.

• Will I get my security deposit back?

  If everything is in good shape &rent is paid in full, you’ll receive your deposit back within 31 days after move-out (minus any deductions for damages or unpaid balances).

• Do I need a move-out inspection?

  Yes! This helps avoid any surprises with your security deposit.

• How clean does the place need to be when I move out?

  We’ll provide a cleaning checklist, but basically—it should look the way it did when you moved in!

Additional Policies

• Do I need renter’s insurance?

  Yes, all tenants must have renter’s insurance with a minimum liability coverage amount.

• I want to get a pet. What should I do?

  Contact us first! Some properties have pet restrictions, & an additional deposit & monthly pet rent may apply. Getting a pet without approval could result in lease violations & fees.

• Can I sublet my unit or have a long-term guest?

  Nope. If a guest is staying longer than 14 days, you’ll need written approval.

• What if I get locked out?

  If it’s during business hours, contact us. After hours? You’ll need to call a locksmith.

• Can I install security cameras, satellite dishes, or make other changes?

  Any modifications must be approved in writing before installation.